Confidentiality Policy Notice

It is our goal to provide our customers with the best financial services. To accomplish this, it is important that you inform us about yourself, your needs and your goals. Only with the analysis of this information we can properly identify your needs and provide you with products and services that best suit your interests and goals. It also allows us to better assess your applications for credit.

We understand the importance of protecting your confidentiality and your financial assets, recognizing our obligation to ensure you the security and confidentiality of the information you provide us. To assure your trust, which is the cornerstone of a lasting relationship, we express our commitment to protecting your information under the principles and guidelines described in this section. We will continue to ensure the confidentiality of your information, offered in this protection policy, even if you stop being our customer.

I. Collection, Use, and Our Employees' Access to Information

We collect only information that is relevant, required, or permitted by law, and necessary to provide our services. As part of this process, we collect personal information from the following sources:

  • Information we receive from you on your applications and other documents that are owned by the bank, such as name, address, identification number or identification card, properties, and recoveries
  • Information arising from your transactions with us (i.e. account balances, payment history, credit card use, etc.)
  • Information received through credit agencies (i.e. credit history, etc.)

The information we collect is used strictly for the purpose of assisting you in your banking activities. Our employees' access to your records is controlled and allowed only for business purposes.

II. Information Protection and Security

We will always retain control over the confidentiality of your information.

We keep physical, electronic, and procedural safeguards on your information. In addition, we have introduced, adopted, and implemented safety and security practices to ensure that your information remains confidential.

We have adopted and implemented disciplinary procedures for dealing with employees who violate their duty and obligation to protecting the security and confidentiality of your records.

III. Sharing of Information

As part of our business activities, we may, with your consent, share your information in providing you with the services you require of us.

We will not disclose specific account or personal information, except if permitted by law. We may share information with credit reporting agencies to maximize the accuracy and security of your information.

Therefore, we will only share your information if:

  1. You give us your consent.
  2. It is required by law.
  3. It involves information about your credit history, with your consent.
  4. It is necessary for protecting the bank's interests.
  5. It is necessary for protecting the public's interests.